New Grad - Technical Writer (Undergrad)

Application Dates
Applications open
29 Apr 2021
Applications closing
30 May 2021
Opportunity Overview
Type Graduate Jobs (Full-time)
Location
Singapore
Start date
Academic requirements
Level of Study
Bachelor degree
Degree Accepted

Company Description:

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
 
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
 
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description and Responsibilities:

The Associate Technical Writer is an entry-level position.  As an Associate Technical Writer with TCS, you will work with technical experts across our global organization to document sophisticated payment technology systems, services, and applications.  You will be mentored by senior-level writers who will help you to navigate TCS’ documentation and editing services and to understand industry best practices. You will work on a variety of technical documentation projects, gaining expertise in authoring tools and publishing environments as you research, write, and edit technical content for document libraries, help systems, SharePoint sites, intranet sites, and more.

Responsibilities:

  • Work with senior-level writers to:
  • Research subject matter and obtain and exchange information
  • Create and maintain project schedule(s)
  • Represent writing team in planning and review meetings with project cross-functional stakeholders
  • Communicate status of project to team members, clients, and departmental management
  • Proactively escalate problems and issues as needed
  • Multi-task and prioritize assignments
  • Analyze existing documentation for impacts and update them accordingly.
  • Manage and maintain content for customized document editions (profiling) and publishing to various media (single-sourcing).
  • Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as directed by the department procedures guide.
  • May also perform technical tasks to support TCS technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.

Qualifications

  • Graduates or candidates pursuing a degree in Information Systems, English, Journalism, Communications, Technical Communications, or a related technology-focused field.
  • Proficient with written and verbal communication for domestic and global audiences, business and technical alike.
  • Highly driven, enthusiastic, eager, collaborative, and resourceful.
  • Strong customer service, analytical, research, interpersonal and problem solving skills.
  • Strong ability to collaborate with multicultural teams across the globe.
  • Experienced with MS-Office products for Windows including Word, Excel, Visio, and SharePoint. (preferred)
  • Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (DreamWeaver, Wiki, SharePoint Designer).  (preferred)
  • Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML editing tools (Oxygen Editor), document repositories (Tridion).  (a plus)
The Associate Technical Writer is an entry-level position.  As an Associate Technical Writer with TCS, you will work with technical experts across our global organization to document sophisticated payment technology systems, services, and applications.