The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; they build foundations for a long-lasting future. They don't limit themselves on what they can or can't do; they take matters into their own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as they do.

Job Description:

  • Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues.
  • Able to build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress.
  • Work closely with the best Product Managers, Software Developers and QA Engineers in the e-commerce industry to improve our product to serve millions of users.
  • Learn how each of our products operates from the ground up.
  • Identify issue trends for reporting to all stakeholders to improve the system stability.

Requirements:

  • Bachelor in Engineering-related majors. Computer Science or related discipline will be an advantage.
  • Relevant work experience in a similar role.
  • Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
  • Ability to work independently or with minimal assistance.
  • Good logical and structural thinking.
  • Strong sense of responsibility.
  • Be collaborative and supportive of teammates.
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