The Engineering and Technology team is at the core of the Shopee platform development.
The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; they build foundations for a long-lasting future. They don't limit themselves on what they can or can't do; they take matters into their own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as they do.
- Respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues.
- Able to build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress.
- Work closely with the best Product Managers, Software Developers and QA Engineers in the e-commerce industry to improve our product to serve millions of users.
- Learn how each of our products operates from the ground up.
- Identify issue trends for reporting to all stakeholders to improve the system stability.
- Bachelor in Engineering-related majors. Computer Science or related discipline will be an advantage.
- Relevant work experience in a similar role.
- Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan.
- Ability to work independently or with minimal assistance.
- Good logical and structural thinking.
- Strong sense of responsibility.
- Be collaborative and supportive of teammates.