Job Responsibilities:

• Hosting of guests, understand and attend to their needs, and gather feedback to ensure hospitality and service excellence
• Identify and develop potential market segments and players to achieve acquisition and retention targets
• Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
• Keep abreast of all in-house programs, promotions and events in order to provide accurate and up-to-date information to guests
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements:

• Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age
• Degree / Diploma in Marketing with proficiency in Microsoft Office applications
• Possess strong communication skills,preferably with relevant business development, sales, customer service or telemarketing experience from the hospitality or service industry
• Proficiency in English and Mandarin to handle English and Mandarin speaking guests
• Must be able to work rotating shifts, including weekends and public holidays