• Perform learning needs analysis to analyze and close department competency gaps                             
  • Create and revise course materials with the considerations of the target audience's learning objective, training methodology, training models, desired performance outcomes, potential delivery methods, resource constraints, and assessment methodology
  • Utilize training metrics and course feedback as needed to evaluate the effectiveness of training courses, programs, and learning events
  • Implement programs and continual improvement projects to enhance competency and effectiveness of the training program
  • Follow training guidelines in compliance with the established policies and standards
  • Recommend the appropriate internal or external training resources, methods, and programs that enable the technical skill development of team members
  • Deliver and facilitate effective training through classroom instruction or alternate training methods
  • Collaborate with Workforce Development partners locally and globally to support the sharing of Best Known Methods and training initiatives
  • Partner with external organizations to strengthen team members skillset to meet organization needs
  • Collaborate with subject matter experts to obtain the knowledge necessary to deliver technical courses
  • Collaborate with area training representatives to review and deploy training solution and associated training activities


  • Able to effectively impart knowledge in a classroom setting
  • Added advantage if knowledgeable in a variety of training techniques, especially those relating to adult learning theory
  • Strong interpersonal skills; able to work effectively with a variety of people to promote teamwork within a diverse group
  • Excellent verbal and written communication skills
  • Able to manage projects successfully, follow through on commitments, display integrity, take the initiative to address problems, and provide outstanding customer service
  • Solid analytical skills and demonstrated ability to solve problems quickly and creatively
  • Proficiency in Microsoft Office Applications (e.g. MS Word, Excel, PowerPoint, Outlook)
  • Strong computer skills and the aptitude to learn new applications and software programs