1-Net is fast transforming itself into Asia’s Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It’s uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Responsibilities

  • To perform 24x7 rotating shift duty.
  • Provide timely response and resolution to all incidents, outages and performance alerts.
  • Changing of backup tapes based on predetermined schedule
  • Preparation and compilation of team and customer weekly and monthly reports
  • Provide support for remote hands service.
  • Handling of customer goods delivery.
  • Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
  • Perform physical network infrastructure deployment for clients and internal requirement (This includes getting of quotation and liaising with vendor for proposal and evaluation, site surveys and deployment)
  • Inventory Management for physical network infrastructure, x-connect.
  • Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service.
  • Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
  • Maintaining proper documentation of network inventories, processes, policies and procedures
  • Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
  • Participate in certification requirements for QMS/ISMS/BCMS/PCIDSS/OSPAR, etc.

Requirements

  • Minimum Diploma or equivalent qualification.
  • Certification in Cisco Certified Network Associate (CCNA), Cisco certified network professional (CCNP) is highly preferred
  • Professional certification in ITIL, Operating Systems and Networking advantageous.
  • Customer service acumen
  • Good knowledge of latest information system and technologies.
  • Pro-active in anticipating and resolving issues in the work environment
  • Rotating shift duty.
  • Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands
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