Telesales Executive

Application Dates
Applications open
29 Jan 2021
Applications closing
31 Dec 2021
Opportunity Overview
Type Graduate Jobs (Full-time)
Location
Singapore
Start date
Academic requirements
Level of Study
Bachelor degree
Degree Accepted

Job Description:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Telesales Executive with the resources to solve critical problems for the future of our business, which is why we need you.  Manulife Bancassurance is seeking a driven Telesales Executive, who is obsessed with delivering value, is forward-thinking, and excited in acquiring, up-selling and cross-selling of Manulife Insurance Products. He/she will also be responsible for all customer issues relating to customer service and service recovery.

What motivates you?  

  • You obsess about customers, listen, engage and act for their benefit  
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  
  • You thrive in teams, and enjoy getting things done together 
  • You take ownership and build solutions, focusing on what matters  
  • You do what is right, work with integrity and speak up 
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone with:  

  • Certification of CMFAS M5/M9 and HI
  • Motivated to perform outbound calls as a marketing tool to carry out a variety of sales and marketing activities, including cold calls, cross-selling and up-selling to existing and prospective customers of the Bank
  • Strong follow up to perform any after-call functions to complete the cycle of call.
  • Driven to achieve pre-set Key Performance Indicators for the individual and assist in the achievement of the overall sales targets as set by the Bank
  • High standard to ensure each call handled meets the service standards of the Bank
  • Create and/or maintain proper client, call and sales records and customer database as required by the Bank
  • Integrity - Ensure confidentially of data in the manner and to the extent required by the Bank
  • Ability to perform duties/tasks ancillary to the selling activities cited above, including mailing, typing, faxing and dispatching from time to time.
  • Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of individual and department.

Nice to Haves:   

  • Minimum Diploma and above
  • Experience in telesales within finance industry
  • Self-driven and goal oriented

On the job you will:  

  • Provide feedback and suggestions on programs handled to improve and/or enhance existing and future telemarketing programs.
  • Help to train and guide new executives.
  • Develop good phone etiquette to attend to telephone queries from customers and direct such calls to an appropriate Manulife or the Bank personnel where necessary.
  • Undertake any other duties as may be assigned by the Bank

Our commitment to you: 

  • Our mission; to be a part of making Decisions Easier and Lives Better 
  • A leadership team dedicated to your growth and success  
  • A bold ambition and set of goals to be a leader in driving transformation in our industry  
  • Our best. Every day.  
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Telesales Executive with the resources to solve critical problems for the future of our business, which is why we need you.  Manulife Bancassurance is seeking a driven Telesales Executive, who is obsessed with delivering value, is forward-thinking, and excited in acquiring, up-selling and cross-selling of Manulife Insurance Products. He/she will also be responsible for all customer issues relating to customer service and service recovery.