IMPACT Programme - Taxpayer Services Division (Contact Centre)

Application Dates
Applications open
14 Feb 2020
Applications closing
31 Mar 2020
Opportunity Overview
Type Internships
Location
Singapore
Start date
Academic requirements
Level of Study
University Undergraduate
Degree Accepted

Are you keen to experience providing quality taxpayer service and assistance to taxpayers in areas such as tax practices, application of tax laws and assessments? Does the opportunity to develop proposals to improve customer-facing work processes and service also appeal to you?

Project Description

Through your internship at the Contact Centre, you will provide quality service and advice to taxpayers on tax practices, application of tax laws and assessments through phone, interviews and live chats. You could be involved in the following projects:

  • Apply Design Thinking and Behavioural Insights to improve services
  • Training of Virtual Assistant - Ask Jamie

You will gain competency in the application of taxes, improved confidence, communications and negotiation skills which are important pre-requisites for future employment.

Requirements

  • University undergraduate pursuing a bachelor degree in Business Administration/Accountancy
  • Strong interpersonal and communication skills to handle public inquiries across different communication platforms

You will gain competency in the application of taxes, improved confidence, communications and negotiation skills which are important pre-requisites for future employment.