Employment Type
Contract
Duration of work
10 months +
Application Dates
Open
Closing
Opportunity Overview
Type
Graduate Jobs
Salary
Competitive
Location
Singapore
Required Level of Study
Bachelor degree
Areas of Work
IT and Technology
Degrees Accepted
E Engineering, Maths, IT & Computer Sciences
Computer science & IT
Information science

Contract Executive (1 Year), Business Analyst

As part of the Business Excellence’s Centre of Excellence in Business Analysts, the candidate is responsible for executing projects with new capabilities and creating a differentiated customer experience.  He/she is established to create shared Business Analyst services to support cross-functional initiative such as cost optimisation, focusing on the analysis and design of automated workflow and abusiness processes within Operational division.  

This position supports business users in Product Launches, Life & Health Operational Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company’s objectives.  It also entails providing business support on system-related work activities to all stakeholders.

The person plays a supporting role in the end-to-end process of user requirements solicitation & documentation, writing test plan & conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business.  He/she acts as a liaison and link between stakeholders and information technology system to ensure business requirements are translated and transformed to meet and satisfied customers’ needs.

Key responsibilities include:

  • Review Product specification and work-related materials, analyse systems gaps and business processes
  • Responsible for bridging the gap between IT and the Business using data analytics to assess processes, determine requirements and deliver data-driven recommendations to stakeholders
  • Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements
  • Able to formulate test scenarios and test plans, conduct user acceptance testing, update test results with proper documentation
  • Provide regular reporting on the progress of business requirement process & User Acceptance testing, also to assist in areas requiring co-ordination with other key stakeholders/departments on any user requirements clarifications/decisions
  • Proven analytical background in problem identification, provide perspective of system behaviour & design, processes modelling, assist in user’s dispute resolution, if any.  Possess strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Self-managing, Strong Analytical, Good Critical/Logical Thinking and Problem-Solving Skills, Good Facilitation skills, begin detail-oriented and capable of delivering a high level of accuracy
  • Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level.  Have good Interpersonal and consultative skills
  • Provide management communication on operational updates
  • Handle projects exploring new capabilities to manage and transform operations through process improvement and automation/digitalisation
  • Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers’ experience
  • Improve efficiencies and setting up SOPs of Key Performance Indicator Management reporting and Operational reports generation
  • Conducts training to operational users on any new deployment

Qualifications

  • Degree in Information Technology or Business Information Systems
  • Savvy in the application of latest technology
  • Proactive, resourceful, and able to engage stakeholders from different business domains
  • Exposure to Tableau is a value-added advantage
  • 1 to 2 years working experience in Insurance Industry, either in operations or IT aspect and/or 2 to 3 years working experience in delivering user acceptance testing and business requirement gatherings
  • Ability to work with partners across the organization to define the end-state of our customers
  • Strong business acumen and communication skills
  • Business Analysis skill in delivery business requirement process
  • Project management skill in executing and managing user acceptance testing and planning