Job Purpose

To handle all types of Policy Alteration transactions for Accident and Health policies and to deliver within stipulated service standards.

The Job

To handle the assessment and processing of policy alterations of Accident and Health policies, comprising but not limited to:

  1. Policy benefit upgrades and downgrades
  2. Policy reinstatements and opt-backs
  3. Policy reviews and disclosures
  • To handle basic underwriting;
  • To prepare endorsements/letters;
  • To monitor policy renewals and related correspondences;
  • To handle payments for excess/duplicate payments;
  • To liaise with external parties such as CPF Board, MOH, and various medical institutions (eg. private and restructured hospitals) as well as internal parties of Distribution Representatives and end Policyholders;
  • Handle system testing for defects and enhancements;
  • Ensure compliance to statutory and company guidelines; and
  • To handle emails and phone calls from CS Touchpoints (ie. Call Centre, Counter and Email Team)


  • Degree in Insurance, Business or equivalent professional qualifications; Fresh graduates are welcome to apply;
  • 2 – 3 years of experience in administrative duties preferably in a customer service role or in an insurance or financial sector;
  • Ability to process requests with accuracy and deliver within stipulated service standards;
  • Possesses good analytical skills;
  • Possesses good communication skills – verbal and written;
  • Able to handle varied job tasks;
  • Team player and customer service oriented; and
  • Keenness to learn and positive work attitude