[Internship] IPAM - Service and Operations Management (4 projects)

Application Dates
Applications open
17 Feb 2020
Applications closing
6 Mar 2020
Opportunity Overview
Type Internships
Location
Singapore
Start date
Academic requirements
Level of Study
University Undergraduate
Degree Accepted

Civil Service College (CSC) Singapore is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we play a pivotal role in partnering government ministries and agencies to develop people for a first class public service.

CSC brings together public service officers from diverse backgrounds and provides them opportunities to plug into a service-wide network to exchange views, build shared ethos and perspectives, creating a rich environment for dialogue, knowledge sharing and learning.

Through our programmes and services, CSC aims to build commitment and strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

4 interns will be housed in Institute of Public and Administration Management unit - Service and Operations Management.

Project Descriptions

  • Each intern will lead one of the anchor projects below. The other 3 may participate in the other projects as team members.
  • Design and conduct research on customers’ experience of live chats and chat bots in service delivery
  • Design and conduct research on responding to sousveillance
  • Design and conduct research on managing MP appeals
  • Develop training roadmap based on refreshed Service Competency Framework (SCF) 

Interns will also be learning and working on the following:

  • Prepare job-aids (e.g. toolkits, checklist, design documents/frameworks) to support programmes
  • Research and curate service and enforcement trends and thought leadership for sharing with service and enforcement community
  • Design digital toolkits, e-learning, and/or bite-sized learning for service and enforcement focal areas 
  • Undertake research which can include desktop research (e.g. environmental scan), scoping of research question, developing research protocol, conducting fieldwork (e.g. interviews and focus group discussions), analysing and reporting of findings
  • Document and curate content from research and convert them into learning resources e.g. newsletter, video resources, infographics, tool kits, podcasts etc.
  • Identify suitable CSC training programmes for the refreshed training roadmap and curate learning pathways for learners.

Project Requirements

  • Strong analytical skills 
  • Excellent written and oral communication skills 
  • Creativity
  • Independent and confident
  • Experience/interest in production of creative products (e.g. infographics, podcasts, videos etc) (added bonus)
  • Team player & possess good interpersonal relationship skills
  • Have a keen interest in experimentation
  • Persevering

We regret to inform only shortlisted interns will be contacted within 90 days from the closing of this application.

CSC brings together public service officers from diverse backgrounds and provides them opportunities to plug into a service-wide network to exchange views, build shared ethos and perspectives, creating a rich environment for dialogue, knowledge sharing and learning.