We have an opening for a Customer Service & Operations (Data Analytics) intern who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Singapore...
- Define the customer journey and work towards improving customer experience.
- Data Analysis and reporting on a daily basis. Share user insights with internal teams in a systematic and structured manner in order to improve the customer experience.
- Benchmarking the service standards and process against industry leaders and mapping and revising our processes.
- Proactively ensure processes, policies and procedures are working the most efficient way and are being reviewed for improvements regularly.
- Work in sync with the Support and Operations team and multi-task on projects
- Able to commit for at least 6 months
- Strong Analytical thinking, data-driven decision-making, and creative problem- solving skills
- Highly accountable, resourceful, and success-driven
- Attention to detail in a highly tactical, execution-centered environment
- Someone who can thrive when pulled in many directions; you are keen to do both big and small things that advance common goals