Job Responsibilities

  • Define the customer journey and work towards improving customer experience.
  • Data Analysis and reporting on a daily basis. Share user insights with internal teams in a systematic and structured manner in order to improve the customer experience.  
  • Benchmarking the service standards and process against industry leaders and mapping and revising our processes.
  • Proactively ensure processes, policies and procedures are working the most efficient way and are being reviewed for improvements regularly.
  • Work in sync with the Support and Operations team and multi-task on projects

Job Requirements

  • Able to commit for at least 6 months 
  • Strong Analytical thinking, data-driven decision-making, and creative problem- solving skills
  • Highly accountable, resourceful, and success-driven  
  • Attention to detail in a highly tactical, execution-centered environment 
  • Someone who can thrive when pulled in many directions; you are keen to do both big and small things that advance common goals