Accenture Pte Ltd

Employment Type
Full-time
Application Dates
Open
Closing
Opportunity Overview
Type
Graduate Jobs
Salary
Competitive Salary
Location
Singapore
Required Level of Study
Bachelor degree
Areas of Work
IT and Technology
Sales
Degrees Accepted
E Engineering, Maths, IT & Computer Sciences
Computer science & IT

Salesforce Service Cloud Engineer

Job Description:

As a Salesforce Service Cloud Specialist, you will play a key role in enhancing our Salesforce Service Cloud implementation and providing technical support for application remediation and engineering support. Your responsibilities will include:

  • Providing technical support for Salesforce Service Cloud, ensuring the smooth operation of the platform and addressing any issues or discrepancies.

  • Utilizing advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform to enhance and optimize our customer service processes.

  • Conducting application remediation tasks, troubleshooting IT issues, and providing engineering support to ensure the integrity and reliability of our Salesforce ecosystem.

  • Collaborating with cross-functional teams to implement Salesforce Service Cloud enhancements and address business requirements effectively.

  • Utilizing your basic understanding and hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio to customize and optimize customer interactions and campaigns.

  • Troubleshooting ETLs, web campaigns, and web tagging for personalized interactions using Interaction Studio.

  • Leveraging your knowledge of Sales and Service Cloud to generate reports and perform basic administrative tasks to support business operations.

Qualifications:

  • Advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform.

  • Hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio.

  • Strong understanding of personalization techniques, particularly within Interaction Studio, including troubleshooting ETLs, web campaigns, and web tagging.

  • Proficiency in Sales and Service Cloud, including report generation and basic administrative tasks.

  • Experience in application remediation, IT troubleshooting, and engineering support.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

  • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator) preferred.