Accenture Pte Ltd

Employment Type
Full-time
Application Dates
Open
Closing
Opportunity Overview
Type
Graduate Jobs
Salary
Competitive
Location
Singapore
Required Level of Study
Diploma
Areas of Work
Management and Business
Degrees Accepted
F Finance, Accounting, Economics & Business Administration
Business & management
Marketing, advertising & public relations

Digital Right Operations

Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

THE ROLE

As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.

 

WHAT YOU’LL DO

  • Evaluate, label and identify patterns in suspicious activity

  • Review non-objectionable content, create tasks, follow-up on open tickets

  • Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.

  • Provide feedback on trends identified in review.

  • General data entry related tasks.

  • Provide suggestions to improve the process and workflows

 

Qualifications

WHAT IT TAKES

  • Experienced at using search engines to find information on the internet

  • Familiar with and user of social media products

  • Excellent work pacing (time management) skills, able to work independently

  • Attention to detail is essential to ensure the quality of work execution

  • Able to work in multiple tools/web browser windows at one time

  • Motivated, takes initiative, high energy

  • Familiar with MS office (mainly excel) for updating progress

  • Candidates should have good search and navigating skills

  • Interpersonal Skills

  • FFluency in Mandarin language

  • Self-starter, can easily adapt to change (new content, changing policies)

  • Good problem solving

  • High School or Leaving Certificate

 

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.