Job Description

Manage delivery for IT production systems and services

  • Drive incident, issue and outage management, investigation and restoration
  • Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance
  • Schedule, track and facilitate acceptance of changes to the production environments by using the applicable
  • Configuration Management, Change Management and Production Service Readiness processes

Support infrastructure operations

  • Operate IT production services according to management protocols and Service Level Agreements (SLAs)
  • Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services
  • Provide operational support, ensuring production systems and devices are online and available


  • A good honours degree and/or their double degree counterparts or equivalent degrees
  • Prior relevant internship and/or part-time work experience
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent leadership, communication (written and oral) and interpersonal skills.

How to Apply

Interested applicants can apply through the career portal, with your updated resume and latest academic transcripts.