Join our Award-winning Contact Centre where we keep our customers’ interests at heart, build trust and manage relationships. We drive to deliver customer-focused solutions.

Responsibilities

  • Ensures highest standard of service delivery to our customers.
  • Maintains confidentiality of the Bank’s customers and data.
  • Identifies and handles customer enquires completely and accurately.
  • Uses customer service and sales skills to optimize the opportunity of each customer contact.
  • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
  • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
  • Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
  • Uses technology and system tools as directed and within established guidelines.
  • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
  • Keeps abreast with current issues in the banking environment and competitors’ innovations.
  • Suggests Contact Centre process improvements and participates in Contact Centre initiatives for increased effectiveness.

Requirements

  • Degree/ Diploma in any discipline
  • Those without experience are welcome to apply 
  • Experience in Call Centre, Banking or Customer Service environment will be an advantage     
  • Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service
  • Possess a pleasant voice, excellent communication skills and work etiquette
  • Strong conceptualization, numeracy, analytical, communication and interpersonal skills
  • Team player who is able to work independently under pressure and meet tight deadlines
  • Strong project management skills 
  • Proficient in PC skills including MS Office applications
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations 
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