Job Description

The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

The Client Services team is part of a centralised service delivery team that curates and manages the service experience of new EDB customers. These customers are primarily business professionals across a wide range of industries globally with an interest to consider Singapore as an investment location. 

The role of the Client Services Executive is to be an effective first point of contact in EDB, by partnering internal divisions to assess the needs and interests of our customers, and provide them with the right information and assistance to facilitate their business plans in Singapore. 

Key responsibilities include

  • Responsible for addressing enquiries over email, phone and walk-ins, from local and overseas investors.
  • Identify and assess clients’ interest areas and needs.
  • Accurately provide clients with information on Singapore’s business environment and connections to local partners.
  • Collaborate with different divisions across EDB and other government agencies, so as to provide the right assistance to clients.

JOB REQUIREMENTS

  • Diploma/Degree graduates with relevant working experience in customer service or client.
  • Good verbal and written communication skills in English. Chinese language skills to communicate with Chinese clients will be an advantage.
  • Fast and independent learner who can learn on-the-job.
  • Excellent interpersonal skills and strong team player.
  • Possess service aptitude and the willingness to go the extra mile.
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