Job Description

You will be responsible for attending to incoming calls and emails, attending to general enquiries and feedback, and providing accurate information of FPH. 

  • Answer incoming calls and emails in a polite and timely manner in line with FPH service standards.
  • Understand the requirements of the caller and provide accurate information about FPH.
  • Re-direct or transfer calls to the appropriate departments.
  • Respond to caller’s needs and deal with difficult situation in a professional and service-oriented manner.
  • Assist with requests or resolve problems for FPH customers.
  • Support Code Blue Activation during medical emergencies.

Requirements

  • Minimum 2 years of call center experience, preferably in a healthcare environment.
  • Excellent command of English and a second language.
  • Excellent communication and customer service skills, with good telephone etiquettes.
  • Meticulous with attention to details.
  • Mature, analytical and able to work under pressure.
  • Familiar with basic medical terminology.
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